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Heather Twomey

Practice Manager

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Read our latest briefing papers, reports and other publications:

Rent reduction: service cost de-pooling

The effects of de-pooling service costs for social landlords in England, following the introduction of the Welfare Reform and Work Act 2016 and The Social Housing Rents (Exceptions and Miscellaneous Provisions) Regulations 2016.

Working together to challenge the future of tenant involvement learning report

How landlords have started to embrace a more varied and commercial approach to customer involvement.

Reduction in social housing rents

An outline of The Social Housing Rents (Exceptions and Miscellaneous Provisions) Regulations 2016.

Working together to deliver excellent anti-social behaviour services learning report

Key things to consider when developing your approach to tackling anti-social behaviour.

Working together to redefine asset management learning report

What asset management really means and what it needs to deliver for social housing organisations, their tenants and communities.

Working together to influence customer behaviour learning report

How to develop recognition, incentive and reward programmes.

Working together to break new ground in repairs and maintenance learning report

What a good repairs and maintenance service should contain and a new agenda for the best practice.

Working together to collect the rent

This project drew on the latest thinking and best practice to review rent collection and develop clear pathways to maximising income. It was supported by the CIH Income Management Charter and CIH accreditation.