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In 2001 Irwell Valley Housing Association’s pioneering Gold Service scheme received national recognition after a glowing Housing Corporation-funded report.
Since then many housing organisations have adopted incentive and reward schemes.
Are they working effectively?
What lessons have been learned?
Are they fit for the future?
What can we learn from other sectors?
With a changing customer base and an increasingly challenging environment for social landlords, do we need a new approach?
Rethinking tenant incentive and reward schemes is a direct response to the need to develop new relationships with tenants to improve impact and outcomes.
Facilitated by CIH Consultancy with input from Irwell Valley Housing Association, this initiative provides a unique opportunity to learn from successful delivery and to develop model best practice going forward.
You can download a detailed project description here: Rethinking Tenancy Incentive and reward Schemes