Our website terms and conditions are below. Find out how we use information and also keep your details safe.

These are the terms and conditions between the user (“you”) and ConsultCIH Ltd trading as CIH Consultancy (“CIH Consultancy”, “we”, “us”). Please read these terms and conditions carefully as they will govern your use of the CIH Consultancy website at, including any contracts for the supply of products or services you seek to enter into with us through the Site.

ConsultCIH Ltd is a private limited company wholly-owned by the Chartered Institute of Housing and is registered in England and Wales (01754648). Registered office: Octavia House, Westwood Business Park, Coventry, CV4 8JP, United Kingdom.

Acceptance of the terms and conditions

You acknowledge and agree to these Terms and Conditions when you use the Site. If you disagree with any part of the Terms and Conditions, you may not access or use the Site in any way. We do not accept amendments to these Terms and Conditions. You agree to use and continue to use the Site and all services provided through it in a manner consistent with all applicable laws and regulations and in accordance with these Terms and Conditions.

Changes to the terms and conditions

CIH Consultancy reserves the right to change or update these Terms and Conditions from time to time without prior notice to users. Any changes will take effect from the day they are first posted on the Site or notified to you, whichever is the sooner. The Terms and Conditions in force at the time of your access the Site will apply to you each time you access it.

Additional Terms and Conditions

Specific event bookings and certain items available for order through the Site may be subject to additional terms and conditions. Those specific terms will be drawn to your attention at the time you are placing the relevant booking or order. Where you are advised that additional terms apply, you will be deemed to have accepted them in full if you continue with your booking or order thereafter. If you have any queries regarding the applicable terms, please contact us before you book a place on any such event or order any product or service.

Access to the Site

We will do our utmost to ensure that availability of the Site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. CIH Consultancy will not be liable for any loss or damage (whether direct, indirect or consequential) incurred by you resulting from any such interruption or lack of access to the Site.


The links provided on the Site will let you leave the Site. The linked sites are not under the control of CIH Consultancy and CIH Consultancy is not responsible for the contents of any linked site, or any link contained in a linked site, or any changes or updates to such sites. CIH Consultancy has included these links for your convenience and the inclusion of a link does not imply or constitute CIH Consultancy endorsement of the site or any products or services advertised on or provided through it. CIH Consultancy accepts no responsibility for any loss or damage you sustain by visiting these websites.

Terms of use

Comments are open to all users registered on this site.

Users of the comments are, by participating, agreeing to the following terms of use, which are:

  • not to use inappropriate, threatening, obscene or abusive language
  • not to discriminate, abuse or incite hatred on the basis of gender, sexuality, race, religion, nationality or any other personal characteristic
  • not to advertise goods/services which are for sale
  • not to post private details such as postal addresses
  • not to impersonate another person or falsely claim to represent an organisation or another individual

CIH Consultancy reserves the right to edit/delete any postings or users accounts.

How Secure is Information About Me?

  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we will request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Who has Access to your Data?

Please see our privacy policy for full details.


The Site and its contents are provided on an “as is” basis and CIH Consultancy does not make any representations or warranties (and expressly disclaim the same to the fullest extent permitted by law) with respect to the Site, its contents and the services available on and/or through it. In particular, CIH Consultancy does not represent or warrant that the material comprised on this Site is completely accurate or up-to-date and CIH Consultancy shall have no liability in respect of such material or for any use of or reliance upon any such material by any person.

Users should take legal, financial or other appropriate advice before taking any action arising out of use of material from the Site. The documents and related graphics on the Site could include technical inaccuracies or typographical errors. CIH Consultancy cannot assume responsibility for any errors or omissions on the Site.

Intellectual property

All content on the Site, including all intellectual property rights and including (but not limited to) text, graphics, logos, and images is the property of CIH Consultancy, its affiliates or its content suppliers. You may not copy, retransmit or deal in any manner with any content of the Site without CIH Consultancy’s express written consent, save that you are hereby granted permission to use documents such as (but not limited to) press releases, consultation papers and briefings from the Site, provided that (1) the CIH Consultancy copyright notice appears in all copies, (2) such permission is only for your personal, non-commercial use, and (3) you do not copy or upload such information to any network computer or broadcast it on any medium whatsoever.

You may not create and/or publish your own database which utilises sections of the Site and/or any database on the Site or accessible through it without CIH Consultancy’s express written consent.

No logo, graphic or image from the Site may be copied or retransmitted unless expressly permitted in writing by CIH Consultancy.


No waiver by us of any breach of these Terms and Conditions shall be a waiver of any subsequent breach of the same or any other provision of them.


CIH Consultancy will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Site. We will not in any event and to the maximum extent permitted by law be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss, whether or not reasonably foreseeable to both you and us when you commenced using the Site. CIH Consultancy does not limit in any way its liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

Governing law and jurisdiction

These Terms and Conditions are governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in relation to any matter or dispute arising out of or in connection with them (including any dispute as to interpretation).